When IT Impact was contacted by our client, a successful insurance company, claims were taken with pen and paper and a backlog of three months existed.
We helped them automate their insurance claim system while saving them time and leaving room for business growth.
When a company is growing 100% a year, it can produce growing pains if your system can’t adapt to your growth. This insurance company was recording claims using pen and paper. All letters requesting additional information were scheduled in Microsoft Outlook and created manually requiring hours to process a simple claim. Originally, this process was fine, but with their increased success, it became a bottleneck.
Our Custom Solutions
Automated Insurance Claims System with MS Access
IT Impact created a custom Access database that allows employees to easily create claims, automatically create letters and effortlessly track when information was received. Using MS Word, we programmed an automated process that printed dozens of letters in a few minutes by just a click of the button!
Efficiently Gather Data with a Wizard
A wizard now guides the employee through the entire interview process to create claims, allowing employees to focus on gathering accurate data.
Using and integrating all Microsoft Office tools with the power of SQL Server, we were able to drastically reduce the time it took to create new claims over the phone. The company has now been able to take on more clients with ease and with the same amount of employees which works well even during peak times like hurricane season when the insurance claims flood in.